Lesson 1 Quiz /4 0 votes, 0 avg 2 Created on July 16, 2022 Lesson 1 Quiz - Why is wine serving knowledge important? This quiz assesses material covered in Lesson 1 of Professional Wine Service - Why is Wine Service Knowledge Important? Maybe not all guests, but most guests. What do you think? 1 / 4 If a guest thinks I don't open wine correctly or that I pour it the wrong way, are they LESS LIKELY to give me their usual maximum tip? True False I have no idea While some guests can be very forgiving, many guests have expectations from previous dining experiences and will reward you more if you are aware of the correct wine service procedures. Yes, they usually tip better if you get it right. Most guests expect not only pleasant service but correct service also and will reward you more if the service is up to their expectations. Which would you least like if you were the guest? 2 / 4 Which of the following is not a way to show friendliness to guests? Big smiles Careful listening Eye contact Initially greeting the guest Reciting the whole wine list The question is what is NOT and reciting the entire wine list is unlikely to be appreciated if they can read it quicker. You should only recite any special wines rather than the entire wine list which a guest can read themselves. You want to win friends and not bore them. Agree or disagree? 3 / 4 Getting several "yes" answers in initial contact with dining guests is desirable for wine sales? True False Not sure Use a question that you know the answer will very likely be "yes" to. Have several preplanned questions in your mind that a guest is likely to answer yes to. Agreement rather than disagreement is usually the best strategy. Be careful not to sound patronizing. Rather, sound genuine. 4 / 4 Fill-in-the-blank Type in a question you could use after first greeting a guest that would likely result in a "yes" answer. Check You may have to work at this. Try not to use a superficial, pandering question such as "are you ready to enjoy a wonderful meal" because that sounds manipulative. The meal may not end up being "wonderful". Seek the right balance as you may not be aware of a guest's mood at this instant in time. Your score is LinkedIn Facebook Twitter VKontakte 0% Restart quiz Please rate this quiz Send feedback Go to Lesson 2