Read all of these Carnegie principles again and judge what approaches and responses to guests will be best received so they will speak your praises and lighten their wallets.
Become a friendlier person
Don’t criticize, condemn or complain
Give honest or sincere appreciation
Become genuinely interested in other people
Smile
Remember that person’s name
Be a good listener
Make the guest feel important and so it sincerely
Remember that the characteristics an employer looks for in wine service personnel are the same as they look for in food service personnel: enthusiasm, intuition, empathy, humility, and graciousness.