Section 1 – You are in the guest service, and wine sales business.
- If the guest is pleased and expresses or thinks you had something to do with it, you will feel appreciated and important.
- If the guest thinks you had little to do with their wine and dining experience, you just become a bland painting on the wall.
- However, if the guest thinks you poorly performed their wine service, their critical thoughts will take 4 or 5 more future professional service encounters to redeem their appreciation.
By logical thinking, that’s too much work to overcome a negative perception just because your wine service knowledge was weak. If you don’t want to work that hard to recover from poor customer appreciation, then learning the principles and tips in this course is for you.